Thank you for shopping at Saints Collective. We are committed to providing our customers with high-quality clothing and an exceptional shopping experience. However, we understand that there may be times when you need to return or exchange an item. Please review our Shipping, Return, and Refund Policy below to ensure a smooth and hassle-free process.

1. Order Processing Time

Orders are typically processed and prepared for shipment within 1-2 business days after order is received. Please note that during high-demand periods, processing times may be slightly longer.

1.1 Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to track your package’s progress.

1.2 Order Processing Time

Orders are typically processed and prepared for shipment within 1-2 business days after order is received. Please note that during high-demand periods, processing times may be slightly longer.

1.3 Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to track your package’s progress.

2. Shipping

We partner with trusted shipping carriers to ensure reliable and secure delivery of your orders. The carrier used for your shipment will be determined based on your shipping location and the shipping method you select.

2.1 Shipping Locations

We currently offer shipping to the following locations:

[Canada, United Kingdom, USA, Nigeria, and Local pickup within Calgary, Alberta Canada]. Please note that shipping availability and delivery times may vary depending on your location.

2.2 Shipping Methods

1. Standard Shipping Canada: [7 – 10 business days]
2. Standard Shipping Nigeria: [2 – 5 business days]

2.3 Changes to Shipping Policy

Saints Collective reserves the right to make updates or modifications to this Shipping Policy. Any changes will be posted on our website. Please review this policy periodically to stay informed about any updates. By placing an order with Saints Collective, you agree to the terms and conditions outlined in this Shipping Policy.

3. Delivery Time

Delivery times vary depending on the shipping method and your location. Please note that the estimated delivery times provided during the checkout process are approximate and may be subject to occasional delays due to factors beyond our control, such as weather or carrier issues.

3.1 Delivery Issues

If you encounter any issues with your delivery, such as delays or damaged packages, please contact our Customer Support team at saintscollectiveuniverse@gmail.com. We are here to assist you and resolve any shipping-related problems.

We appreciate your trust in us and look forward to serving you. If you have any questions or require further information about our shipping services, please don’t hesitate to reach out to us. Your satisfaction is our top priority.

4. Returns

4.1 Eligibility for Returns

We accept returns for the following reasons:

1. The item is damaged, defective, or flawed.
2. You received the wrong item.

4.2 Timeframe for Returns

You must initiate a return within 10 days from the date of delivery.

4.3 Return Conditions

To be eligible for a return, the item must meet the following conditions:

1. It must be in its original condition, unworn, unwashed, and with all original tags and labels attached.
2. The item must be in its original packaging.

4.4 Return Process

To initiate a return, please follow these steps:

1. Please send an Email to saintscollectiveuniverse@gmail.com or reach us on Instagram @saintscollectiveuniverse to begin your return process
2. Upon contact, a return address and instructions will be given to you.
3. Print the return label provided and attach it to the package.
4. You cover the return cost.

5. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If the return is approved, we will process your refund. Refunds will be issued to the original payment method used during the purchase.

5.1 Refund Timeframe

Refunds may take up to 5 business days to process, depending on your payment method and the financial institution. You will receive an email notification once your refund is processed.

Thank you for shopping at Saints Collective. We are dedicated to providing you with the best possible shopping experience, and part of that commitment includes delivering your orders safely and on time. This Shipping Policy outlines the details of our shipping services and procedures.